Frontline Customer Service (CUST-1606)

Incorporating all the content of CUSTOMER SERVICE ESSENTIALS, this workshop also includes working in Effective Teams and Basics of Strong Communications & Listening Strategies. Providing professional customer service is key to individual and business success. Learn about your role as a customer service team member. Practice communication and conflict resolution skills. Learn customer service best practices and how the Service Value Chain and Five Drivers will benefit your customers. Practice positive language and feedback so you connect with your teammates and customers and increase job satisfaction.

For more information about this course, please contact ConEd@saskpolytech.ca

To register, call:

Saskatoon – (306) 659-4800
Regina– (306) 775-7301
Moose Jaw – (306) 691-8383
Prince Albert – (306) 765-1600
Out-of-town callers – 1-866-467-4278

Start and End DatesFee LocationCRN
October 13, 2021 - October 21, 2021
Registration Deadline: October 7, 2021

Wed & Thur Oct 13-21; 12:30pm-4:30 pm. This is a live online course using ZOOM - please be at your computer during class times. For more information contact Donna Wilchuck at donna.wilchuck@saskpolytech.ca or 306-775-7481. If GST exempt, please call Registration Services (306-775-7301) to register with your GST Exempt #.

$550.00$550.00Remote Delivery (Regina)202111-1693
March 21, 2022 - March 24, 2022
Registration Deadline: March 17, 2022

Mon - Thur, Mar 21-24; 8:30 am- 12:30 pm. This is a live online course using ZOOM - please be at your computer during class times. For more information contact Donna Wilchuck at donna.wilchuck@saskpolytech.ca or 306-775-7481. If GST exempt, please call Registration Services (306-775-7301) to register with your GST Exempt #.

$550.00$550.00Remote Delivery (Regina)202111-1694