Customer Service Essentials (CUST-1604)

Gain an understanding of what professional customer service is by learning about the Five Drivers of Service Excellence, the Service Value Chain and Dealing with Challenging Situations. Understand how these approaches help you to connect with customers. Practice the importance of positive language and learn the patterns that can result in challenging situations. This interactive workshop will show you how to go the extra mile that makes a difference to your customers.

For more information about this course, please contact ConEd@saskpolytech.ca

Start and End DatesFee LocationCRN
November 8, 2021 - November 9, 2021
Registration Deadline: November 3, 2021

Mon & Tues, Nov 8 & 9; 9am - noon. This is a live online course using ZOOM - please be at your computer during class times. For more information contact donna.wilchuck@saskpolytech.ca or 306-775-7481. If you are GST exempt, please call Registration Services to register with your GST Exempt #.

$270.00$270.00Remote Delivery (Regina)202111-867
April 13, 2022 - April 14, 2022
Registration Deadline: April 8, 2022

Wed Apr 13 & Thur Apr 14; 1pm-4pm.This is a live online course using ZOOM - please be at your computer during class times. For more information contact donna.wilchuck@saskpolytech.ca or 306-775-7481. If you are GST exempt, please call Registration Services to register with your GST Exempt #.

$270.00$270.00Remote Delivery (Regina)202111-870
To register, call:

Saskatoon – (306) 659-4800
Regina – (306) 775-7301
Moose Jaw – (306) 691-8383
Prince Albert – (306) 765-1600
Out-of-town callers – 1-866-467-4278