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Emergency Communications

Applied Certificate
Emergency Communications

Program Overview

Emergency Communications professionals are dispatchers who operate radios and other telecommunication equipment to dispatch emergency vehicles and co-ordinate the activities of drivers and other personnel. This includes 911 personnel, secondary emergency agencies such as fire, police and ambulance and employer emergency call centres. It can also include working in non-emergency situations such as taxi dispatchers and others.

Emergency Communications is a 20-week applied certificate program offered at Saskatchewan Polytechnic Prince Albert Campus.

We emphasize a hands-on approach to learning, so you'll gain both theory and practical skills. You'll learn from instructors who have experience working in emergency communications. Your studies will focus on:

  • an introduction to public safety communications
  • call processing
  • emergency services procedures
  • law for emergency communications
  • document processing in emergency communications
  • diversity

For more information, please contact Dawn Fleming at dawn.fleming@saskpolytech.ca or 306-765-1914 or Terry Fleury at terrance.fleury@saskpolytech.ca  or 306-765-1733

What's the Job Really Like?

Communication Operator is a profession with a high degree of job satisfaction and the ability to make a difference to someone in a crisis. It is a career that requires unique training, which will enable you to serve the public in a front line capacity, ensuring public and officer safety, with a team that is highly trained in responding to emergencies.

Length and Start Date

Start Date(s):

September 3, 2019



Length: 20 weeks

Locations

  • Prince Albert

Admissions

Admission Requirements

Note:

  • Students will need to have experience with Microsoft Office prior to entering the program.
  • Students are expected to have keyboarding skills prior to entering the program.
  • Accepted applicants are required to provide evidence of a Criminal Record Check for access to emergency services sites for tours and prior to entering the work experience component of the program. At the discretion of the community agency, you may be declined access to a clinical or work placement based on the contents of the Criminal Record Check. The cost of the Criminal Record Check is your responsibility. Program applicants should be aware that for the purpose of the Criminal Record Check, they must request this from the police service in their home community, whether it is a municipal/city police service or from the RCMP detachment that services their home area.
    • If you have a criminal record for which a record suspension (pardon) has not been granted, or a matter that is currently before the courts, you may be unable to complete the program.

Special Admission

Applicants who do not possess the academic qualifications for a program may be admitted if evidence of probable success can be established through a special admission assessment. Interested individuals should still apply. Applicants are automatically considered for special admission. However, some specific admission requirements may still need to be met. Refer to the ACCUPLACER© cut scores for this program below, and review additional details concerning Special Admission.

Admission Method

First Qualified/First Admitted

The First Qualified/First Admitted (FQFA) process is used for the majority of Saskatchewan Polytechnic programs. When we determine that you meet the program's admission requirements, you will be offered admission based on the date you fully qualify for the program. The earlier you provide the appropriate documents and information that qualify you for admission to the next intake, the earlier you might begin your studies. Your application, once qualified, is always considered for the next intake. 

Applicants to programs with multiple intakes in an academic year remain in the application pool until the last intake for that academic year has begun. Programs using the FQFA process receive applications year round and maintain an application pool for each academic year. Qualified applicants who are not offered a seat must reapply for the next academic year. 

Sponsored programs or programs targeted to specific groups do not accept applications year round or maintain an application pool.

See Admission Processes for more information about this method of admission.

Tuition and Fees

Estimates are based on current rates and are subject to change. Amounts for a program may vary by campus. Totals shown here include all mandatory fees as well as books and supplies. For a complete breakdown of tuition and fees for this program, click here to access the Saskatchewan Polytechnic campus Tuition and Fee Schedules.

 

$8,511

Courses

Expand All +
Code
Name/Description
Credits
 
CLTR 100
Diversity
3
Show course details
You will examine the elements of cultural, gender and disability diversity in Canada and how it impacts legislation in the workplace. You will explore elements of Indigenous culture with a view to understanding both historical elements and contemporary issues in Canada. Your studies will also provide opportunities to participate in current Indigenous cultural practices.
Credit Units: 3
Course Hours: 45.0
Potential Learning Method(s): Lecture/Theory, Online, Web Assisted Delivery Group
CORR 100
Managing Clients in Law Enforcement Settings
3
Show course details
You will develop specific skills for interacting with diverse groups of individuals in various law enforcement situations and settings. Content will include strategies for dealing with clients in high stress situations and strategies to defuse hostile situations.
Credit Units: 3
Course Hours: 45.0
Potential Learning Method(s): Lecture/Theory, Online, Prior Learning
EMPS 108
Workplace Wellness
3
Show course details
You will examine the concepts of wellness and healthy lifestyles as they apply to a workplace setting. Your studies will include information on workplace stress and strategies for stress management. Your studies will also include elements of occupational health and safety issues common to dispatch personnel.
Credit Units: 3
Course Hours: 45.0
Potential Learning Method(s): Lecture/Theory, Online
LAW 101
Law for Emergency Communication
2
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You will learn about the legal system in Canada and focus on specific legislation at it applies to the field of Emergency Communication. Your studies will include the creation of laws and how they are applied at the federal, provincial and municipal level, provincial acts and statutes that impact Emergency Services, and the concepts of liability.
Credit Units: 2
Course Hours: 30.0
Potential Learning Method(s): Lecture/Theory, Online
OPRO 104
Document Processing in Emergency Communication
4
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You will explore the variety of tools, documents and reports commonly used within an emergency communications centre. You will create, format and use various documents and reports such as call logs and protocols. Quality improvement and quality assurance tools utilized within a communications centre are examined.
Credit Units: 4
Course Hours: 60.0
Prerequisites(s): PLPR 100(concurrent)
Potential Learning Method(s): Lecture/Lab, Online
PLPR 100
Introduction to Public Safety Communications
4
Show course details
Your studies will cover the various roles and responsibilities that make up the field of Emergency Communications. You will learn about the various agencies and how they operate, the gathering of information in emergency settings, and an overview of telephone and radio system operations. You will also discuss professionalism and ethics as they apply to this field. At the end of this course you will have the opportunity to complete the APCO Public Safety Telecommunicator 1 Exam.
Credit Units: 4
Course Hours: 60.0
Potential Learning Method(s): Lecture/Theory, Online
PLPR 101
Emergency Services Procedures
4
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Each emergency service, whether police, fire or ambulance is governed by specific laws, by-laws, standards, procedures and regulations. In this course you will examine specific procedures employed by each of the emergency services. Your studies will also include information on responding to traumatic events (disasters).
Credit Units: 4
Course Hours: 60.0
Prerequisites(s): PLPR 100(concurrent)
Potential Learning Method(s): Lecture/Theory, Online
TCOM 107
Call Processing 1
4
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You will be introduced to the various components and functions of telephone technology and Computer Aided Dispatch (CAD) systems . You will practice call taking and dispatch of multiple incidents in a simulated laboratory setting.
Credit Units: 4
Course Hours: 60.0
Prerequisites(s): PLPR 100(concurrent)
Potential Learning Method(s): Lecture/Lab, Online
TCOM 108
Call Processing 2
4
Show course details
Building on the skills learned in Call Processing 1 you will continue to develop skills in call taking and dispatch in a simulated laboratory setting. This course will provide opportunities to apply these skills in situations specific to various emergency services.
Credit Units: 4
Course Hours: 60.0
Prerequisites(s): TCOM 107(concurrent)
Potential Learning Method(s): Lecture/Lab, Online
WORK 129
Work Experience
0
Show course details
You will have the opportunity to create a resume, apply job search and job interview skills.You will participate in workplace tours and complete a related practical field experience. The placement offers the unique opportunity to observe and participate in a variety of learning activities related to the field. You will be expected to demonstrate professionalism and ethics in industry settings.
Credit Units: 0
Course Hours: 60.0
Potential Learning Method(s): Online, Work Experience - Group, Work Experience -Individual

Get Credit for What You Know

Prior Learning Assessment and Recognition

Saskatchewan Polytechnic recognizes that adults learn in many different ways and through many different means. This includes acquiring knowledge and skills through life and work experience or non-formal training.


Transfer Credit

Many Sask Polytech students benefit from transferring course credit. You may be eligible to transfer credit from or to another college or university. Learn more about Transfer Credit.

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