Customer Service Excellence
Continuing Education’s School of Business offers a variety of customer
service learning opportunities from short classroom workshops to an
online applied certificate.Providing professional customer service is a
key to business success.
Learn the knowledge, skills and attitudes that will build on your
strengths so that you will provide superior client-centred customer
service while increasing your job satisfaction.
Interactive classroom workshops include our one-day Customer Service
workshop, our two-day Service Excellence workshop and to help serve
diverse customers with varying cultural backgrounds, enroll in our
half-day Culturally Aware Customer Service workshop.
Or if you are interested in receiving a customer service credential,
enroll in our online Service
Excellence Applied Certificate Program.
All are great options to help you go the extra mile when serving your
For more information on the Customer Service workshops offered at
Saskatchewan Polytechnic or customized for your company, please call
This half-day workshop will help you to gain an understanding of cultural competence and how to interact effectively with culturally diverse customers. Using a model of customer service, examine the patterns of cultural differences and the barriers that prevent you from delivering culturally effective customer service. Practice resolving a number of situations where cultural differences come into play.
Gain an understanding of what professional customer service is by learning about the Five Drivers of Service Excellence and the Service Value Chain and how these help you to connect with customers. Practice the importance of positive language and learn the patterns than can result in challenging situations. This interactive workshop will show you how to go the extra mile that makes a difference to your customer. Call 306-775-7481 for more information.
|Start and End Dates||Fee||Location||CRN|
|November 24, 2015|
Tue - 9:00 am-4:00 pm
Registration deadline: November 23, 2015
|April 20, 2016|
Wed - 9:00 am-4:00 pm
Registration deadline: April 19, 2016
You will expand your knowledge of the meaning of culture and specific cultural groups in your work area. You will also examine Canadian laws that have a bearing on your interaction with clients. You will gain the knowledge and skills required to interact effectively with clients from cultural groups different than your own.
Check out what past participants have to say about the course:
“I was really not sure what to expect when I registered for this course but I have to say that I truly enjoyed it and the learning I received from all of the participants in the course.” - Grant Van Eaton
“My biggest take-away is the wider lens with which I will view ‘culture’ from now on.” - Marla Bengert
You will learn the knowledge, skills and attitudes (KSAs) that are
necessary to provide service excellence to clients/customers. You will
examine and improve your own KSAs related to providing service
excellence to your clients and team members. Your skill development will
emphasize the interpersonal and communication skills that are critical in
your interactions with clients. Considerable importance will be placed on
strategies for connecting with clients.
MBTI® Complete assessment is included in the tuition. Once registered, Saskatchewan Polytechnic will follow up with directions.
You will examine professionalism within your occupation and the values
and ethics that guide your work. You will learn about privacy legislation,
gain skills in ethical decision-making and enhance your skills in identifying
and meeting your clients’ service needs. You will also identify different
types of challenging service situations and learn ways of dealing with them.
Providing professional customer service is key to business success. Learn about yourself and others using Insights Discovery. Practice communication and conflict resolution skills. Learn customer service best practices and how the Service Value Chain and Five Drivers will benefit your customers. Practice positive language and feedback so you connect with your customers and increase job satisfaction. Pre-work required. Registration deadline is one week before class start date. Call 306-775-7481.
The cost of the Insights on-line evaluator is non-refundable ($275). Should you decide to withdraw from this workshop, you will receive a
copy of your profile. Please contact Linda O’Halloran at 306-775-7480 if you find yourself in this situation in Regina or would like more information on this workshop.
(GST and materials included), 12 hours/2 sessions