Customer Service Excellence
Continuing Education’s School of Business offers a variety of customer service learning opportunities from short classroom workshops to an online applied certificate.Providing professional customer service is a key to business success.
Learn the knowledge, skills and attitudes that will build on your strengths so that you will provide superior client-centred customer service while increasing your job satisfaction.
Interactive classroom workshops include our one-day Customer Service workshop, our two-day Service Excellence workshop and to help serve diverse customers with varying cultural backgrounds, enroll in our half-day Culturally Aware Customer Service workshop.
Or if you are interested in receiving a customer service credential, enroll in our online Service Excellence Applied Certificate Program.
All are great options to help you go the extra mile when serving your customers.
For more information on the Customer Service workshops offered at Saskatchewan Polytechnic or customized for your company, please call 306-775-7480.
You will expand your knowledge of the meaning of culture and specific cultural groups in your work area. You will also examine Canadian laws that have a bearing on your interaction with clients. You will gain the knowledge and skills required to interact effectively with clients from cultural groups different than your own.
Check out what past participants have to say about the course:
“I was really not sure what to expect when I registered for this course but I have to say that I truly enjoyed it and the learning I received from all of the participants in the course.” - Grant Van Eaton“My biggest take-away is the wider lens with which I will view ‘culture’ from now on.” - Marla Bengert
MBTI® Complete assessment is included in the tuition. Once registered, Saskatchewan Polytechnic will follow up with directions.
This course currently has no offerings.
The cost of the Insights on-line evaluator is non-refundable ($275). Should you decide to withdraw from this workshop, you will receive a copy of your profile. Please contact Linda O’Halloran at 306-775-7480 if you find yourself in this situation in Regina or would like more information on this workshop.