Customer Service Excellence

Continuing Education’s School of Business offers a variety of customer service learning opportunities from short classroom workshops to an online applied certificate.Providing professional customer service is a key to business success.

Learn the knowledge, skills and attitudes that will build on your strengths so that you will provide superior client-centred customer service while increasing your job satisfaction.

Interactive classroom workshops include our one-day Customer Service workshop, our two-day Service Excellence workshop and to help serve diverse customers with varying cultural backgrounds, enroll in our half-day Culturally Aware Customer Service workshop.

Or if you are interested in receiving a customer service credential, enroll in our online Service Excellence Applied Certificate Program.

All are great options to help you go the extra mile when serving your customers.

For more information on the Customer Service workshops offered at Saskatchewan Polytechnic or customized for your company, please call 306-775-7480.

This half-day workshop will help you to gain an understanding of cultural competence and how to interact effectively with culturally diverse customers. Using a model of customer service, examine the patterns of cultural differences and the barriers that prevent you from delivering culturally effective customer service. Practice resolving a number of situations where cultural differences come into play.

Start and End DatesFeeLocationCRN
May 17, 2017
Wed - 1:00-4:30 pm
Room: 241
Registration deadline: May 16, 2017
Registration opens June 1, 2016
$145.00ReginaCRN: 201604-33
Gain an understanding of what professional customer service is by learning about the Five Drivers of Service Excellence and the Service Value Chain and how these help you to connect with customers. Practice the importance of positive language and learn the patterns than can result in challenging situations. This interactive workshop will show you how to go the extra mile that makes a difference to your customer. Call 306-775-7481 for more information.

Start and End DatesFeeLocationCRN
November 8, 2016
Tue - 9:00 am-4:00 pm
Room: 241
Registration deadline: November 7, 2016
Registration opens June 1, 2016
$245.00ReginaCRN: 201602-169
You will learn the knowledge, skills and attitudes (KSAs) that are necessary to provide service excellence to clients/customers. You will examine and improve your own KSAs related to providing service excellence to your clients and team members. Your skill development will emphasize the interpersonal and communication skills that are critical in your interactions with clients. Considerable importance will be placed on strategies for connecting with clients.

MBTI® Complete assessment is included in the tuition. Once registered, Saskatchewan Polytechnic will follow up with directions.

Start and End DatesFeeLocationCRN
July 2, 2015 - June 30, 2016
Registration deadline: June 30, 2016
Register Online
$0.00Home Study (Print)CRN: 201509-3214
You will examine professionalism within your occupation and the values and ethics that guide your work. You will learn about privacy legislation, gain skills in ethical decision-making and enhance your skills in identifying and meeting your clients’ service needs. You will also identify different types of challenging service situations and learn ways of dealing with them.

This course currently has no offerings.

Providing professional customer service is key to business success. Learn about yourself and others using Insights Discovery. Practice communication and conflict resolution skills. Learn customer service best practices and how the Service Value Chain and Five Drivers will benefit your customers. Practice positive language and feedback so you connect with your customers and increase job satisfaction. Pre-work required. Registration deadline is one week before class start date. Call 306-775-7480.

The cost of the Insights on-line evaluator is non-refundable ($275). Should you decide to withdraw from this workshop, you will receive a copy of your profile. Please contact Linda O’Halloran at 306-775-7480 if you find yourself in this situation in Regina or would like more information on this workshop.

(GST and materials included), 12 hours/2 sessions
Start and End DatesFeeLocationCRN
April 6, 2017 - April 7, 2017
Thu, Fri - 8:30 am-4:30 pm
Room: 241
Registration deadline: March 30, 2017
Registration opens June 1, 2016
$625.00ReginaCRN: 201603-175