You will focus on an introduction to conflict resolution, designed to provide you with interest-based conflict resolution models and primary interpersonal skills to handle workplace conflicts. You will obtain insights and be educated in conflict theory, negotiation strategy, needs grounding related to basic interpersonal communication and management skills, such as rapport building, empathetic listening, behaviour modelling, reframing, problem solving, and decision making. You will develop conflict resolution skills through a combination of lecture material, in-class assignments, role-plays and demonstrations, reading assignments, and problem-solving challenges.

Additional costs: Books and materials
Start and End DatesFeeLocationCRN
January 9, 2017 - April 24, 2017
Mon - 7:00-10:00 pm
Room: 716
Registration deadline: January 23, 2017
Register Online
$510.00ReginaCRN: 201603-243

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