Your customers hold the key to the future success of your organization.
You can find out what your customers know by engaging and interacting
with your customers. Find out how to get feedback, information and even
answers from your customers. With our low- and no-cost methods of
customer research, you will discover new techniques for collecting
information that will improve your organization’s products or services,
promotion and marketing, and even bottom-line finances. Whether you
work in a for-profit or nonprofit environment, our 8-Stage Needs
Assessment model will give you a step-by-step proven approach to
researching and selecting new services, products or activities.
Upon completion you will receive a certificate from LERN
This course currently has no offerings.