Your customers hold the key to the future success of your organization. You can find out what your customers know by engaging and interacting with your customers. Find out how to get feedback, information and even answers from your customers. With our low- and no-cost methods of customer research, you will discover new techniques for collecting information that will improve your organization’s products or services, promotion and marketing, and even bottom-line finances. Whether you work in a for-profit or nonprofit environment, our 8-Stage Needs Assessment model will give you a step-by-step proven approach to researching and selecting new services, products or activities.


Upon completion you will receive a certificate from LERN

This course currently has no offerings.