You will learn the knowledge, skills and attitudes (KSAs) that are necessary to provide service excellence to clients/customers. You will examine and improve your own KSAs related to providing service excellence to your clients and team members. Your skill development will emphasize the interpersonal and communication skills that are critical in your interactions with clients. Considerable importance will be placed on strategies for connecting with clients.

MBTI® Complete assessment is included in the tuition. Once registered, Saskatchewan Polytechnic will follow up with directions.

This course currently has no offerings.