You will learn the knowledge, skills and attitudes (KSAs) that are
necessary to provide service excellence to clients/customers. You will
examine and improve your own KSAs related to providing service
excellence to your clients and team members. Your skill development will
emphasize the interpersonal and communication skills that are critical in
your interactions with clients. Considerable importance will be placed on
strategies for connecting with clients.
MBTI® Complete assessment is included in the tuition. Once registered, Saskatchewan Polytechnic will follow up with directions.
This course currently has no offerings.
Customer Service Excellence