You will learn the knowledge, skills and attitudes (KSAs) that are
necessary to provide service excellence to clients/customers. You will
examine and improve your own KSAs related to providing service
excellence to your clients and team members. Your skill development will
emphasize the interpersonal and communication skills that are critical in
your interactions with clients. Considerable importance will be placed on
strategies for connecting with clients.
MBTI® Complete assessment is included in the tuition. Once registered, Saskatchewan Polytechnic will follow up with directions.
Saskatchewan Polytechnic serves 27,000 distinct students through applied learning opportunities at campuses in Moose Jaw, Prince Albert, Regina and Saskatoon, and through extensive distance education opportunities. Programs serve every economic and public service sector. As a polytechnic, the organization provides the depth of learning appropriate to employer and student need, including certificate, diploma and degree programs, and apprenticeship training. Saskatchewan Polytechnic engages in applied research, drawing on faculty expertise to support innovation by employers, and providing students the opportunity to develop critical thinking skills.