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Service Excellence Applied Certificate Program

Service Excellence is a five-course applied certificate program offered on a part-time basis through Continuing Education. The program is designed especially for working professionals, and the combination of distance and on-line courses makes it easy to fit into your schedule. Choose to complete one or all of the courses.

Our nationally-recognized curriculum is one of the few accredited programs in Canada to focus on service excellence. The thought-provoking, practical courses will take your professional skills to the next level, whether you work in the public or private sector, in retail or real estate, in personal or financial services.

See below for courses currently available.

Service Excellence may also be offered on a contractual basis at times mutually agreed to by Saskatchewan Polytechnic and the contracting agency.

For complete program information, check the program page.

The courses in Service Excellence Applied Certificate program are eligible for the Canada-Saskatchewan Job Grant which provides employers with training funds for their employees.To find out more, call 306-775-7480 or visit http://economy.gov.sk.ca/job-grant.


You will learn the knowledge, skills and attitudes (KSAs) that are necessary to provide service excellence to clients/customers. You will examine and improve your own KSAs related to providing service excellence to your clients and team members. Your skill development will emphasize the interpersonal and communication skills that are critical in your interactions with clients. Considerable importance will be placed on strategies for connecting with clients.

MBTI® Complete assessment is included in the tuition. Once registered, Saskatchewan Polytechnic will follow up with directions.

Start and End DatesFeeLocationCRN
July 2, 2015 - June 30, 2016
Registration deadline: June 30, 2016
Register Online
$0.00Home Study (Print)CRN: 201509-3214
You will examine professionalism within your occupation and the values and ethics that guide your work. You will learn about privacy legislation, gain skills in ethical decision-making and enhance your skills in identifying and meeting your clients’ service needs. You will also identify different types of challenging service situations and learn ways of dealing with them.

This course currently has no offerings.

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