Customer Service Excellence

Continuing Education’s School of Business offers a variety of customer service learning opportunities from short classroom workshops to an online applied certificate.Providing professional customer service is a key to business success.

Learn the knowledge, skills and attitudes that will build on your strengths so that you will provide superior client-centred customer service while increasing your job satisfaction.

Interactive classroom workshops include our one-day Customer Service workshop, our two-day Service Excellence workshop and to help serve diverse customers with varying cultural backgrounds, enroll in our half-day Culturally Aware Customer Service workshop.

Or if you are interested in receiving a customer service credential, enroll in our online Service Excellence Applied Certificate Program.

All are great options to help you go the extra mile when serving your customers.

For more information on the Customer Service workshops offered at Saskatchewan Polytechnic or customized for your company, please call 306-775-7480.

Providing professional customer service is key to business success. Learn about yourself and others using Insights Discovery. Practice communication and conflict resolution skills. Learn customer service best practices and how the Service Value Chain and Five Drivers will benefit your customers. Practice positive language and feedback so you connect with your customers and increase job satisfaction. Pre-work required. Registration deadline is one week before class start date. Call 306-775-7480.

The cost of the Insights on-line evaluator is non-refundable ($275). Should you decide to withdraw from this workshop, you will receive a copy of your profile. Please contact Linda O’Halloran at 306-775-7480 if you find yourself in this situation in Regina or would like more information on this workshop.

This course currently has no offerings.

Related Courses

This half-day workshop will help you to gain an understanding of cultural competence and how to interact effectively with culturally diverse customers. Using a model of customer service, examine the patterns of cultural differences and the barriers that prevent you from delivering culturally effective customer service. Practice resolving a number of situations where cultural differences come into play.

Start and End DatesFeeLocationCRN
May 17, 2017
Wed - 1:00-4:30 pm
Room: 241
Registration deadline: May 16, 2017
Register Online
$145.00ReginaCRN: 201604-33