Customer Service Excellence
Continuing Education’s School of Business offers a variety of customer
service learning opportunities from short classroom workshops to an
online applied certificate.Providing professional customer service is a
key to business success.
Learn the knowledge, skills and attitudes that will build on your
strengths so that you will provide superior client-centred customer
service while increasing your job satisfaction.
Interactive classroom workshops include our one-day Customer Service
workshop, our two-day Service Excellence workshop and to help serve
diverse customers with varying cultural backgrounds, enroll in our
half-day Culturally Aware Customer Service workshop.
Or if you are interested in receiving a customer service credential,
enroll in our online Service
Excellence Applied Certificate Program.
All are great options to help you go the extra mile when serving your
For more information on the Customer Service workshops offered at
Saskatchewan Polytechnic or customized for your company, please call
This half-day workshop will help you to gain an understanding of cultural competence and how to interact effectively with culturally diverse customers. Using a model of customer service, examine the patterns of cultural differences and the barriers that prevent you from delivering culturally effective customer service. Practice resolving a number of situations where cultural differences come into play.
Gain an understanding of what professional customer service is by learning about the Five Drivers of Service Excellence and the Service Value Chain and how these help you to connect with customers. Practice the importance of positive language and learn the patterns than can result in challenging situations. This interactive workshop will show you how to go the extra mile that makes a difference to your customer. Call 306-775-7481 for more information.
Providing professional customer service is key to business success. Learn about yourself and others using Insights Discovery. Practice communication and conflict resolution skills. Learn customer service best practices and how the Service Value Chain and Five Drivers will benefit your customers. Practice positive language and feedback so you connect with your customers and increase job satisfaction. Pre-work required. Registration deadline is one week before class start date. Call 306-775-7480.
The cost of the Insights on-line evaluator is non-refundable ($275). Should you decide to withdraw from this workshop, you will receive a
copy of your profile. Please contact Linda O’Halloran at 306-775-7480 if you find yourself in this situation in Regina or would like more information on this workshop.
(GST and materials included), 12 hours/2 sessions