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Retail Customer Service

Applied Certificate
Retail Customer Service

Program Overview

The retail sector is booming! Retail is the unsung hero of Canada’s healthy economy. Job opportunities are diverse and plentiful. There are service and sales jobs in big box stores, brand-name stores, small independents and boutiques. Focus on what you love—fashion, food, home decor, home building, leisure and more.

If you enjoy working with people and want a career that offers flexibility, good pay and benefits, and excellent advancement opportunities, Saskatchewan Polytechnic’s 12-week Retail Customer Service program will get you into the labour market quickly.

The Retail Customer Service applied certificate program is offered on demand at all four Saskatchewan Polytechnic campuses as well as off campus. The program is designed with industry input to give you the knowledge and skills you need for entry-level sales and service positions. You’ll learn about:

  • Food safety;
  • Keeping facilities clean and neat;
  • Performing basic office functions;
  • Running point-of-sale systems;
  • Safe fuel handling;
  • Serving customers by helping them find items and answering their questions; and
  • Stocking shelves and maintaining inventory.

You’ll also learn the basics of operating a computer, interpersonal communication, personal financial management and professionalism.

Test Drive Your Skills

You’ll apply your knowledge in classroom exercises and assignments. You’ll also spend two weeks in a retail operation getting hands-on training, so you’ll be job-ready at graduation.

Career and Salary Information

Your Career

Upon graduation, you’re prepared for entry-level customer service and sales jobs in a wide variety of retail businesses, and in both rural and urban areas. You can work in gas stations, clothing stores, convenience stores, home building stores, food stores, restaurants and more.

Length and Start Date

Start Date(s): Varies

The program is available for delivery at any Saskatchewan Polytechnic campus, and off campus at various locations. For more information, contact:


Length: 12 weeks

Locations

  • Delivery is subject to needs assessment.

Admissions

Admission Requirements

Special Admission

Applicants who do not possess the academic qualifications for a program may be admitted if evidence of probable success can be established through a special admission assessment. Interested individuals should still apply. Applicants are automatically considered for special admission. However, some specific admission requirements may still need to be met. Refer to the ACCUPLACER© cut scores for this program below, and review additional details concerning Special Admission.

ACCUPLACER©

  • 55 Arithmetic
  • 55 Reading
  • 50 Sentence

Admission Method

First Qualified/First Admitted

The First Qualified/First Admitted (FQFA) process is used for the majority of Saskatchewan Polytechnic programs. When we determine that you meet the program's admission requirements, you will be offered admission based on the date you fully qualify for the program. The earlier you provide the appropriate documents and information that qualify you for admission to the next intake, the earlier you might begin your studies. Your application, once qualified, is always considered for the next intake. 

Applicants to programs with multiple intakes in an academic year remain in the application pool until the last intake for that academic year has begun. Programs using the FQFA process receive applications year round and maintain an application pool for each academic year. Qualified applicants who are not offered a seat must reapply for the next academic year. 

Sponsored programs or programs targeted to specific groups do not accept applications year round or maintain an application pool.

See Admission Processes for more information about this method of admission.

Tuition and Fees

For more information, contact:

Courses

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Code
Name/Description
Credits
 
BUS 148
Negotiations
1
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The course provides an introduction to negotiating strategies and tactics. You will also practice negotiating skills.
Credit Units: 1
Course Hours: 15.0
Potential Learning Method(s): Online, Print Distance Individual, Lecture/Lab
BUS 158
Loss Prevention
1
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You will learn about loss prevention in the retail sector (including the legal implications for the retail worker). You will also learn how to most effectively monitor for loss prevention and how to perform counterfeit detection.
Credit Units: 1
Course Hours: 12.0
Potential Learning Method(s): Online, Lecture/Lab
CLTR 147
Diversity in the Retail Sector
1
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You will examine aspects of diversity in Canadian culture, and how to serve customers and work with colleagues in a sensitive manner. You will review Human Rights legislation as it applies to both customers and employees of a retail business.
Credit Units: 1
Course Hours: 18.0
Potential Learning Method(s): Online, Lecture/Lab
COAP 107
Point of Sale Software and Automated Banking System
1
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You will learn how to handle cash and use point-of-sale machines to utilize debit and credit cards, and as a method of maintaining inventory control.
Credit Units: 1
Course Hours: 15.0
Potential Learning Method(s): Online, Lecture/Lab
COMM 127
Industry Communications
2
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You will practice fundamental employability skills related to oral and written communications. You will also practice employability skills related to working effectively with others. You will learn personal employability skills and the effect of attitudes and behaviours on successful job search.
Credit Units: 2
Course Hours: 30.0
Equivalent Course(s): COMM 127A, COMM 187, COMM 191, COMM 193, JOBS 190, TCOM 105, TCOM 120, TCOM 140
Potential Learning Method(s): Prior Learning, Online, Print Distance Individual, Independent Study, Lecture/Theory, Work Based Delivery
COMP 170
Basic Computer Operation
1
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You will be introduced to the basics of computer concepts. Topics you will study include computer components, hardware and software, working in a graphical user interface, file management, word processing and the Internet. The general skills you learn in this course will prepare you for further courses such as word processing, spreadsheets and presentation graphics.
Credit Units: 1
Course Hours: 15.0
Equivalent Course(s): COAP 342, COMP 182
Potential Learning Method(s): Prior Learning, Online, Print Distance Individual, Lecture/Lab, Online - Individual, Independent Study, Print Distance Group, Work Based Delivery
COMP 174
Introduction to Microsoft Excel 1
1
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You will study the basic features of Excel. You will learn to create workbooks, format spreadsheet elements, manipulate multiple worksheets, create simple charts and use simple formulas and functions.
Credit Units: 1
Course Hours: 15.0
Equivalent Course(s): COAP 117, COAP 138, COAP 197, COAP 344, COMP 120
Potential Learning Method(s): Prior Learning, Online, Print Distance Individual, Lecture/Lab, Work Based Delivery
FIN 152
Managing Personal Finances
1
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You will review the fundamentals of managing personal finances including banking, planning for savings, and obtaining loans and/or credit. Forms of payment, such as debit cards, credit cards, and cheques will be discussed. You will prepare a personal budget, check your credit rating, and calculate net worth.
Credit Units: 1
Course Hours: 21.0
Potential Learning Method(s): Online, Lecture/Lab
FUEL 140
Safe Fuel Handling
1
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You will learn procedures for safe handling and storage of common fuels in a retail setting. The course content includes the responsibilities of managers related to staff on the safe storage and handling of fuels in a commercial setting. The course content addresses methods for dealing with spills or leaks.
Credit Units: 1
Course Hours: 15.0
Potential Learning Method(s): Online, Lecture/Theory
MGMT 150
Leadership
1
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You will review and practice aspects of leadership, including motivation, delegation, teamwork, and decision making, in the context of small business.
Credit Units: 1
Course Hours: 15.0
Potential Learning Method(s): Online, Print Distance Individual, Lecture/Lab
MKTG 148
Selling Skills
1
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You will learn about the importance of selling skills in small business. You will examine the attributes of successful salespeople, identify the skills involved in the sales process and develop a sales plan. You will practice selling and dealing with objections.
Credit Units: 1
Course Hours: 18.0
Equivalent Course(s): TOUR 141
Potential Learning Method(s): Prior Learning, Online, Lecture/Lab
ORTN 145
Introduction to the Retail Industry
1
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You will be introduced to the retail sector by examining the potential for career advancement. You will gain an understanding of the importance of the relationship between the mission statement of your business and success.
Credit Units: 1
Course Hours: 15.0
Potential Learning Method(s): Online, Lecture/Lab
PD 143
Professionalism
1
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Your studies will focus on the importance of professionalism in the operation of a small business. You will explore the following topics: ethics, time and stress management, professional development, public image, and social responsibility.
Credit Units: 1
Course Hours: 15.0
Potential Learning Method(s): Online, Print Distance Individual, Lecture/Lab, Print Distance Group
PR 145
Customer Service
2
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You will examine the value of customer service and retention of customers through the provision of excellent service. The course content includes the principles of good customer service, telephone skills, handling complaints, and dealing with difficult people.
Credit Units: 2
Course Hours: 30.0
Potential Learning Method(s): Prior Learning, Online, Lecture/Lab
PRAC 137
Practicum
4
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You will spend two weeks in a retail business. You will have an opportunity to put your training to use and gain the confidence and skills to launch a successful retail career.
Credit Units: 4
Course Hours: 60.0
Potential Learning Method(s): Clinical/Practicum-Individual
SFTY 151
Food Safety (National Sanitation Certificate)
1
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You will complete a provincially recognized food safety course learning how to safely and hygienically handle food products. You will learn about the responsibility for keeping informed about food recalls, labelling regulations, and the traceability of food products.
Credit Units: 1
Course Hours: 12.0
Potential Learning Method(s): Online, Lecture/Lab

PLAR & Transfer Credit

Prior Learning Assessment and Recognition

Saskatchewan Polytechnic recognizes that adults learn in many different ways and through many different means. This includes acquiring knowledge and skills through life and work experience or non-formal training.


Transfer Credit

Many Saskatchewan Polytechnic students benefit from transferring credit. You may be eligible to transfer credit from or to another college or university. To learn more, visit our transfer credit web page.

 


Transfer credit options vary over time; this information is subject to change. Transfer credit options for this program include:

  • transfer credit for five courses in the Entrepreneurship and Small Business certificate program
  • transfer credit for ten courses in the Retail Manager applied certificate program

Student Awards

Thanks to the generosity of donors and alumni, Saskatchewan Polytechnic gives away more than $2 million in student awards during the academic year.

Saskatchewan Polytechnic offers student awards for every certificate and diploma program at every campus. You don't have to be a brainiac to receive a student award. Not all student awards are based on marks - some are based on financial need or things like community or volunteer involvement.

More about scholarships

Additional Information

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