Retail Customer Service

Applied Certificate
Retail Customer Service

Program Overview

The retail sector is booming! Retail is the unsung hero of Canada’s healthy economy. Job opportunities are diverse and plentiful. There are service and sales jobs in big box stores, brand-name stores, small independents and boutiques. Focus on what you love—fashion, food, home decor, home building, leisure and more.

If you enjoy working with people and want a career that offers flexibility, good pay and benefits, and excellent advancement opportunities, Saskatchewan Polytechnic’s 12-week Retail Customer Service program will get you into the labour market quickly.

The Retail Customer Service applied certificate program is offered on demand at all four Saskatchewan Polytechnic campuses as well as off campus. The program is designed with industry input to give you the knowledge and skills you need for entry-level sales and service positions. You’ll learn about:

  • Food safety;
  • Keeping facilities clean and neat;
  • Performing basic office functions;
  • Running point-of-sale systems;
  • Safe fuel handling;
  • Serving customers by helping them find items and answering their questions; and
  • Stocking shelves and maintaining inventory.

You’ll also learn the basics of operating a computer, interpersonal communication, personal financial management and professionalism.

Test Drive Your Skills

You’ll apply your knowledge in classroom exercises and assignments. You’ll also spend two weeks in a retail operation getting hands-on training, so you’ll be job-ready at graduation.

Career and Salary Information

Your Career

Upon graduation, you’re prepared for entry-level customer service and sales jobs in a wide variety of retail businesses, and in both rural and urban areas. You can work in gas stations, clothing stores, convenience stores, home building stores, food stores, restaurants and more.

Length and Start Date

Start Date(s): Varies

The program is available for delivery at any Saskatchewan Polytechnic campus, and off campus at various locations. For more information, contact:

Length: 12 weeks


  • Delivery is subject to needs assessment.


Admission Requirements

Special Admission

Applicants who do not possess the academic qualifications for a program may be admitted if evidence of probable success can be established through a special admission assessment. Interested individuals should still apply. Applicants are automatically considered for special admission. However, some specific admission requirements may still need to be met. Refer to the ACCUPLACER© cut scores for this program below, and review additional details concerning Special Admission.


  • 55 Arithmetic
  • 55 Reading
  • 50 Sentence

Admission Method

First Qualified/First Admitted

The First Qualified/First Admitted (FQFA) process is used for the majority of Saskatchewan Polytechnic programs. When we determine that you meet the program's admission requirements, you will be offered admission based on the date you fully qualify for the program. The earlier you provide the appropriate documents and information that qualify you for admission to the next intake, the earlier you might begin your studies. Your application, once qualified, is always considered for the next intake. 

Applicants to programs with multiple intakes in an academic year remain in the application pool until the last intake for that academic year has begun. Programs using the FQFA process receive applications year round and maintain an application pool for each academic year. Qualified applicants who are not offered a seat must reapply for the next academic year. 

Sponsored programs or programs targeted to specific groups do not accept applications year round or maintain an application pool.

See Admission Processes for more information about this method of admission.

Tuition and Fees

For more information, contact Garry Whitley (Prince Albert Campus) at or 306-765-1772.


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