You and Improved

You will examine the value of customer service and retention of customers through the provision of excellent service. Course content includes the principles of good customer service, telephone skills, handling complaints and dealing with difficult people.

CRNStart DateFeeLocation
CRN: 201502-543August 31, 2015 - December 11, 2015
Registration Deadline: October 12, 2015
CRN: 201503-549January 4, 2016 - April 22, 2016
Registration Deadline: February 15, 2016

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