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You will examine the value of customer service and retention of customers through the provision of excellent service. Course content includes the principles of good customer service, telephone skills, handling complaints and dealing with difficult people.

CRNStart DateFeeLocation
CRN: 201403-330January 5, 2015 - April 24, 2015
Registration Deadline: February 16, 2015
Register Online
$299.00Distance

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