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Continuing Education Programs and Courses

You will examine the value of customer service and retention of customers through the provision of excellent service. Course content includes the principles of good customer service, telephone skills, handling complaints and dealing with difficult people.

Start and End DatesFeeLocationCRN
August 31, 2015 - December 11, 2015
Registration deadline: October 12, 2015
Register Online
$313.00OnlineCRN: 201502-543
January 4, 2016 - April 22, 2016
Registration deadline: February 15, 2016
Register Online
$313.00OnlineCRN: 201503-549

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