You will examine the value of customer service and retention of customers through the provision of excellent service. Course content includes the principles of good customer service, telephone skills, handling complaints and dealing with difficult people.

Start and End DatesFeeLocationCRN
January 3, 2017 - May 5, 2017
Registration deadline: January 6, 2017
Register Online
$335.00OnlineCRN: 201603-301

Related Programs

Entrepreneurship and Small Business

Retail Customer Service

Funeral Service