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You will examine the value of customer service and retention of customers through the provision of excellent service. Course content includes the principles of good customer service, telephone skills, handling complaints and dealing with difficult people.

Start and End DatesFeeLocationCRN
August 29, 2016 - December 9, 2016
Registration deadline: September 2, 2016
Registration opens June 1, 2016
$335.00OnlineCRN: 201602-282
September 6, 2016 - December 16, 2016
Registration deadline: October 11, 2016
Registration opens June 1, 2016
$322.35OnlineCRN: 201602-153
January 3, 2017 - May 5, 2017
Registration deadline: January 6, 2017
Registration opens June 1, 2016
$335.00OnlineCRN: 201603-301
January 9, 2017 - April 28, 2017
Registration deadline: February 13, 2017
Registration opens June 1, 2016
$322.35OnlineCRN: 201603-149

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