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This half-day workshop will help you to gain an understanding of cultural competence and how to interact effectively with culturally diverse customers. Using a model of customer service, examine the patterns of cultural differences and the barriers that prevent you from delivering culturally effective customer service. Practice resolving a number of situations where cultural differences come into play.

Start and End DatesFeeLocationCRN
May 17, 2017
Wed - 1:00-4:30 pm
Room: 241
Registration deadline: May 16, 2017
Register Online
$145.00ReginaCRN: 201604-33

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