Parts Management Technician
Parts Management Technician is a certificate program that provides knowledge and skill development in customer service at the parts counter, dispensing parts to a dealership's service department and selling related products and whole goods.
You will study the internal components of the starting, ignition, lighting, horn and accessories system circuits. You will focus on the function of the components as well as the replacement parts.
Prerequisites: Basic Electrical Parts (PART 195)
You will learn about the equipment used in agricultural and industrial
applications. You will focus on basic operation with special attention to
the fast-wearing parts.
You will learn the necessary skills to calculate, convert, and apply common
trade measurements on the job.
Your studies will focus on the areas that are common to the automotive,
light truck, and heavy truck components of the parts industry. You will focus on body design, chassis components, operator features, and safety systems.
You will be introduced to basic computer concepts. The course content
includes computer components, hardware, software, working in a graphical user interface, file management, word processing and the Internet. The general skills you learn will prepare you for further courses, such as word processing, spreadsheets and presentation graphics.
Additional costs: Text (approx. $25)
You will study the fundamentals of electricity and learn how to identify
the components of circuits found on a vehicle.
Your studies will examine engine classifications and design. You will focus
on identifying engine components and their function.
You will study transmissions, differentials, final drives, clutches and
converters, as well as drive lines. You will focus on the function of the
parts and replacement parts available.
Your studies will focus on the components of all the systems that are
associated with the engine (including fuel, emissions and lubrication systems).
Additional costs: Text books
You will study engine heating and cooling systems, air conditioning and
lubricating systems. You will focus on the high-activity parts and the
function of the components.
You will receive a broad overview of Canadian business. You will study the free-enterprise system, forms of business ownership, small business management, franchising, the production and marketing of goods and services, and financial management.
You will learn the proper method of letter and number formation. You will also learn and put into practical use the methods of merchandising, advertising and product display that lead to impulse buying.
You will study the principles of hydraulics and learn how to operate and
You will practice fundamental employability skills related to oral and
written communications. You will also practice employability skills related
to working effectively with others. You will learn personal employability
skills and the effect of attitudes and behaviours on a successful job search.
This course uses an asynchronous tool, allowing access to course material at a time that is convenient to the student.
You will study the basic features of Excel. You will learn to format spreadsheet elements, create simple charts and use simple formulas and functions.
Your studies will introduce you to basic word processing skills such as
creating, editing and formatting documents, building tables, using
templates and applying styles.
You will learn the requirements and procedures for doing an inventory count.
You will learn the management tools and control systems used to
You will become familiar with the programs used by Parts Department computer systems.
Your studies will focus the goals, functions and roles of management. You
will focus on team building, leadership, and management principles. You
will identify essential and employability skills that will enable success in
This course is an online 16-hour course that covers the theory required for forklift operators. In order to receive certification to operate a forklift you should take FORK 1801 which also has the practical operation of a forklift.
(includes course modules) 16 hours/1 week
You will learn typical practices and procedures for material movement in a warehouse or parts distribution facility. You will focus on design, space usage, and equipment requirements.
You will become familiar with the various transactions that occur in a parts
department. This includes point-of-sale documentation and forms used for
You will learn how to set up and/or organize a parts area. The course covers building design, storage areas and binning systems.
You will learn the different methods of locating and identifying components. These include printed materials, microfiche and computer technology.
Your studies will cover the history of warehousing, transportation systems,
shipping and receiving and transportation of various products.
Your studies will focus on parts and products that are common to all types
of parts operations. It will include fasteners, fittings, bearings, seals, belts,
chains, couplers and clutches. You will focus on the function and the
replacement of these high-activity parts and products.
You will learn how to identify and use hand tools, power tools and
You will study the history of the program and the reason for trained parts
people in the industry, examining the different types of dealership and
aftermarket parts distribution networks. OH&S, personal and shop safety,
fire safety and WorkSafe policies and procedures will be covered.
Additional costs: Text
Your studies will cover suspension, steering and braking systems. You will
focus on the principles of these systems as well as the components.